Return Policy

Each seller on Design Owl has its own return and exchange policy. We strongly recommend you read the respective store’s policy (found on return policies on the product page) before purchasing their products.

Where a seller policy is not specified on Design Owl (www.designowl.com) the following policy will be applicable.

If you are unhappy with the product you have purchased and the respective store accepts returns, you can initiate a return request by sending an email to enquiry@designowl.com within 5 days of receiving the product (or as specified in the store's policies.)

Once your return request is approved, you will receive an email with instructions on resolution or return of the product. Please note that you will be responsible for bearing the cost of shipping the product back. Please ensure you pack the product you are returning well and add everything that came with it and that you use a reputable traceable logistics service. If the product is not returned in original condition, the loss in value will be the responsibility of the buyer.

IN THE FOLLOWING CIRCUMSTANCES NO RETURNS WILL BE ACCEPTED

1. No return request will be entertained when it is specifically mentioned on the product page that the seller does not accept returns for the said product.
2. The return request is made outside the specified time frame.
3. The product is customised or personalised.
4. The product returned appears to be used, altered, resized or damaged in any other manner.
5. The product returned is not in the same condition as when you received it
6. The product returned is missing original fixtures like seller invoice, tags, labels, original packing and other accessories.
7. The product belongs to specific categories that is fragile, perishable or may have a hygiene related issues.